Public offer for the Provision of Access to Fitness Services under the “Invictus” Sub-Brands

Last updated: 31.12.2025
  1. Public Offer

    1. for Access to Fitness Services

    2. under the Invictus, Invictus Fitness, Invictus Go and Invictus Girls brands

    3.  

    4. This Offer is approved as a unified network standard dated 01.01.2026.

    5. Invictus Fitness LLP

    6. BIN 160240021685

    7. Postal address: Republic of Kazakhstan, Almaty, 120/52 Al-Farabi Avenue, 3rd floor

    8. E-mail: info@invictus.kz

    9.  

For each purchase, the party to the Agreement and the provider of fitness services is the relevant local Club specified in the Order Card.

The operator of the Mobile Application and IT platform, and any payment intermediary, where they participate in the particular purchase, are specified in the Order Card and the documents required by the applicable purchase and payment arrangements. The payment recipient and the ultimate recipient of the price of the fitness services are determined and disclosed in accordance with the actual lawful payment arrangements.

The provision of technical infrastructure, the processing of payments or the use of the Invictus brand does not, in itself, make the operator, payment intermediary or rights holder a party to the fitness services Agreement, a provider of those services or a person liable for the obligations of the local Club.

This allocation of roles does not exclude the operator's, payment intermediary's or rights holder's own liability arising under law or obligations separately assumed by them.

The roles of the operator and other participants in personal data processing, the grounds for processing and the corresponding obligations are disclosed separately in accordance with Section 16 of this Offer and the applicable Personal Data Processing Policy.

 

  1. 1. General Provisions and Parties to the Agreement

1.1. This Offer is addressed to individuals purchasing services for personal purposes. If, under applicable law, the Customer cannot enter into the Agreement independently, the Customer's legal representative enters into it or gives the consent required by law.

Admission of a minor depends on the minor's age, the Club format, the terms of the selected product and the laws of the Club's country. Age restrictions and the areas accessible to minors are established in the Club Rules.

Before payment, details of the minor and the minor's legal representative, the representative's authority and the necessary consent to purchase and use the services are recorded. The Club may refuse to complete the purchase or grant admission if the required information, documents or consent are absent, or the admission requirements are not met.

  1. 1.2. Invictus Fitness LLP approves this text as a network standard. By publishing the Offer on its website, in the Mobile Application or at reception, or providing it when a purchase is made, the particular Club makes an offer in its own name. The addition of a new Club in a country already covered by the Offer does not, in itself, require amendment of the general text.

    1. 1.3. The Agreement between the Customer and the Club comprises:

    2. this Offer, including the Country-Specific Terms section;

    3. the Order Card containing the individual purchase parameters;

    4. the Club Rules of the selected Club;

    5. the Personal Data Processing Policy and separate consents, to the extent required by law.

    6. 1.4. In the event of a conflict, the following order of precedence applies: mandatory rules of the selected Club's country; then the special terms for that country in this Offer; then the Order Card in respect of individual parameters; then the general terms of the Offer; and then the Club Rules.

    7. 1.5. The Club is an independent business: it determines the available plans and prices, accepts payments, issues payment documents, arranges service safety and quality, handles enquiries and is liable to the Customer within the limits of applicable law. The use of a common brand and IT platform does not, in itself, create joint and several liability among network participants.

    8.  

    9. 2. Key Terms

    10. Club (Provider) means the local legal entity or sole proprietor operating under the Invictus brand and identified in the Order Card as the offeror and provider.

    11. Customer (Club Member) means an individual who has entered into the Agreement, or a person for whose benefit the Agreement has been entered into by a legal representative.

    12. Order Card means an electronic or paper document containing the individual terms of a particular purchase. The form is not an appendix to the Offer: it is generated by the system or the Club for each purchase.

    13. Membership means fixed-term club membership for the period specified in the Order Card. A six-month or annual Membership is considered long-term unless the Order Card specifies another long-term product.

    14. Subscription means renewable membership with periodic payments; each paid period constitutes a separate access period.

    15. Fitness Access means the opportunity arranged by the Club to attend the Club or studio and use the included training sessions, premises, areas and equipment within the limits of the plan, opening hours, timetable, capacity and Club Rules.

    16. Activation means the commencement of the relevant service. For a long-term Membership, it means the creation of activated status, the opening of Fitness Access and the provision of the opportunity to use the Long-Term Membership Package. Activation does not, in itself, mean that all Package benefits have been used; the Package price is taken into account in a refund only under the rules of Section 6.

    17. Long-Term Membership Package means the set of special pricing and service terms of a long-term Membership. To the extent provided by the plan, the Package may include a long-term discount, the creation and maintenance of an account and mobile service, digital functions, a loyalty programme, membership freezes, guest and inter-club rights, introductory or trial sessions with a trainer, reservation of membership capacity and other benefits expressly specified in the Order Card.

    18. Base Monthly Rate means the standalone monthly Fitness Access actually offered without a long-term discount and without Long-Term Membership Package benefits, unless those benefits are expressly included in the monthly product. Its amount is fixed in the Order Card on the Purchase Date.

    19. Billing Month means the period from the Activation date to the day preceding the corresponding date of the following month; if there is no such date, it ends on the last day of that month. Each commenced Billing Month is treated as a block of Fitness Access provided.

    20. Discounted Monthly Rate means the cost of one Billing Month under the package calculation: 70% of the price of the long-term Membership divided by the number of Billing Months in its original term, usually 12 for an annual term and 6 for a six-month term.

    21. Additional Services means services and goods not included in the basic plan and purchased separately, including personal, Duo, small-group and section-based training sessions, assessments and other services.

    22.  

    23. 3. Order Card and Acceptance

    24. 3.1. Before payment, the Order Card must clearly record at least:

    25. the country, the Provider's full name, registration and tax details, address and contact details, and the selected Club;

    26. the Customer's details and, where required, the legal representative's details;

    27. the product and plan, term, limits, freezes, guest and inter-club rights, transfer terms and material restrictions;

    28. the purchase date, the selected Activation date and the latest automatic Activation date; after Activation, its date and system status;

    29. the full price, currency, taxes, payment method and payer;

    30. for a long-term Membership, the Long-Term Membership Package price (30%) and Fitness Access price (70%), the Package contents, the Base Monthly Rate, the Discounted Monthly Rate, the separate prices of benefits taken into account where established, the right to a full refund before Activation, both refund formulas and the Customer's right to choose the calculation method;

    31. for a Subscription, the amount and frequency of charges, the billing date and the method for disabling automatic renewal;

    32. the versions of the Offer and Club Rules, and a link to the Personal Data Processing Policy;

    33. the purchase channel, the acceptance method and the necessary system identifiers;

    34. separate voluntary consents to marketing, biometrics, health data and synchronisation, only where such consents are requested.

    35. 3.2. Acceptance may take place by pressing a confirmation button, using a one-time code or electronic signature, making payment after confirming the terms, or signing a paper form. The method used must enable identification of the Customer, recording of the Customer's expression of intent, and confirmation of which versions of the documents were provided before the Agreement was entered into.

    36. 3.3. Following acceptance, the Club or platform operator provides the Customer with access to the Order Card, the applicable version of the Offer and the payment document in the personal account, by e-mail, by message or on paper.

    37. 3.4. Electronic logs, timestamps, user and device identifiers, one-time codes, payment details, document versions and system records may be used as evidence of the conclusion and performance of the Agreement within the limits of applicable law.

    38. 3.5. Acceptance of the Offer does not constitute consent to advertising, biometrics, health data processing or other purposes for which the law requires a separate expression of intent. Such consents are obtained separately and may be withdrawn in the prescribed manner.

    39.  

    40. 4. Fitness Access and Activation

    41. 4.1. The Club provides paid Fitness Access in the scope, for the term and in the format specified in the Order Card. Unless a single-use product is expressly selected, the service is not the sale of individual calendar days or sessions actually attended: failure to attend on the Customer's own initiative does not mean that the service has not been provided where the opportunity for access stipulated in the Agreement has been ensured.

    42. 4.2. Areas, classes, limits, guest rights, freezes, inter-club access and special areas, including a swimming pool, sauna, separate studios and other spaces, form part of the service only if expressly included in the plan. The availability of a facility at another club in the network does not mean that it is automatically included.

    43. 4.3. For safety and comfort, the Club manages maximum membership capacity and may restrict future sales, introduce bookings and impose reasonable limits on simultaneous occupancy. This does not guarantee the absence of queues, the availability of a particular machine or a place in any chosen class at all times, and must not deprive the Customer of the substance of the paid access.

    44. 4.4. At an operating Club, Activation takes place on the date in the Order Card, or earlier upon the first visit or at the Customer's request, but in any event automatically no later than the expiry of 2 (two) calendar months from the Purchase Date. If the corresponding date does not exist in the month, the last calendar day is used. The latest date is displayed before payment.

    45. 4.5. Activation takes place in the manner and within the time limits established in Clauses 4.4 and 4.6, provided that Fitness Access has actually been opened to the Customer and the opportunity to use the Long-Term Membership Package rights included in the plan has been provided. Actual attendance at the Club or use of individual Package benefits is not required for automatic Activation.

    46. The Club creates activated status and records the Activation date and time in its information system. A calendar date alone or a formal internal status without ensuring the Customer's opportunity to use the paid service does not establish Activation. A technical error in a system record does not, in itself, change the Activation date if the actual provision of access and its date are established by other admissible evidence.

    47. 4.6. Where a Membership is sold in advance before the Club opens, Activation and the Fitness Access term do not begin before the Club actually opens. For such Memberships, the latest automatic Activation time is 2 (two) calendar months after the actual opening date. Before that period expires, Activation takes place on the agreed date specified in the Order Card, or earlier upon the first visit or at the Customer's request, but in no event before the actual opening and subject to the conditions of Clause 4.5. If the corresponding date does not exist in the month, the last calendar day of the relevant month is the latest automatic Activation date. The actual opening date and the latest automatic Activation date are communicated to the Customer and recorded in the Order Card.

    48. 4.7. The Club may engage employees, trainers, contractors and technology partners while remaining liable to the Customer for its own obligations. Medical, laboratory and other regulated services are provided by the Club only if it holds the required authorisation, or by a separate duly qualified provider.

    49.  

    50. 5. Price and Payment

    51. 5.1. The Club sets the price, which is recorded in the Order Card in the currency of the selected Club's country. Unless otherwise specified, it includes taxes and charges that mandatory law requires to be included in the consumer price.

    52. 5.2. Payment is made in cash, by bank card, by transfer, through a payment partner or by another method available for the particular product. The payment obligation is fulfilled once receipt of the funds by the Club or the disclosed payment intermediary is confirmed.

    53. 5.3. Instalment financing or credit is provided by a bank or another financial partner under a separate agreement. Interest, fees and payment deadlines involving the financial partner are governed by that agreement and mandatory law.

    54. 5.4. The payment recipient and the person issuing the payment document required by law is the local Club, unless lawful arrangements involving a payment intermediary are disclosed before payment. For a long-term Membership, the Order Card separately shows the Long-Term Membership Package price and the Fitness Access price.

    55. 5.5. On a refund, the cash portion is normally returned to the original payer by the same method. Bonuses are restored as bonuses and gift value is restored in the corresponding non-cash instrument, unless the programme rules or law provide otherwise. The Club does not refund interest or fees under a separate agreement with a financial partner except where required by law.

Bonuses, promotional gifts, prizes and additional promotional days provided free of charge have no independent cash equivalent for refund purposes, cannot be exchanged for money and do not increase the cash refund amount, unless mandatory applicable law or the previously disclosed rules of the relevant promotion provide otherwise.

This condition does not apply to the paid portion of a product, gift certificates purchased for payment, or refunds, compensation and other payments due because of the Club's breach of its obligations. Services and rights included in the paid price are not treated as free rewards solely because they are labelled a bonus or gift.

The Club may establish the time limits and procedure for using free rewards in local promotion or programme rules. These rules are communicated to the Customer before participation in the promotion and, if the reward is linked to a purchase, before payment for that purchase.

  1. 5.6. If a purchase is paid for by an employer or another corporate payer, cash settlements with that payer are governed by the relevant agreement; the user does not acquire the right to a refund of an amount the user did not pay, unless the agreement or mandatory law expressly provides otherwise.

    1. 5.7. In the event of an obvious technical pricing error, the Club may, before Activation, offer the correct price or cancel the order with a full refund. After Activation, the price of an already paid term is not increased unilaterally.

5.8. Gift Certificates for Memberships.

A gift certificate for a specific Membership confirms the purchase and payment for the Membership stated in it for use by the gift recipient. That Membership is registered in the Club's information system upon purchase. Registration of the Membership and delivery of the certificate to the recipient do not, in themselves, constitute Activation or commencement of the Fitness Access term.

The following latest Activation periods, measured from the Purchase Date, apply to Memberships purchased through a gift certificate:

— annual Membership — 2 (two) calendar months;
— six-month Membership — 1 (one) calendar month;
— monthly Membership — 14 (fourteen) calendar days.

Before the relevant period expires, Activation takes place on the agreed date stated in the Order Card, or earlier upon the first visit or at the recipient's request. If Activation has not occurred earlier, it takes place automatically when that period expires, subject to the conditions of Clause 4.5. Actual attendance at the Club is not required for automatic Activation. The purchased Membership term begins on the Activation date.

For advance sales before the Club opens, these periods are measured from the actual opening date; Activation before opening is not permitted. If the corresponding date does not exist in the month, the latest Activation date is the last calendar day of the relevant month. The Activation period and latest date are disclosed to the purchaser before payment, recorded in the Order Card and stated in the certificate or accompanying information.

The periods established in this Clause are special rules in relation to the general Activation periods in Clauses 4.4, 4.6 and 6.6. Their expiry results in Activation subject to Clause 4.5, rather than cancellation of the certificate or unconditional forfeiture of the amount paid.

The grounds for and amount of a refund are determined by Sections 6 and 14, taking account of the type of Membership purchased and mandatory applicable law. Money is refunded exclusively to the certificate purchaser who paid for it, normally by the original payment method. Delivery of the certificate to its recipient does not, in itself, change the recipient of the cash refund. A different procedure applies where required by mandatory applicable law.

A refund of money paid for such a certificate is not replaced by restoration of gift value in a non-cash instrument under Clause 5.5 without the consent of the person entitled to the refund.

 

  1. 6. Long-Term Memberships 30/70 and Refunds

    1. 6.1. The Club may offer both a standalone monthly product at the Base Monthly Rate and six-month or annual Memberships at a special package price. A long-term Membership is a standalone combined product consisting of a Long-Term Membership Package and Fitness Access, rather than a sum of equally priced calendar days.

    2. 6.2. Unless the Order Card provides a price structure more favourable to the Customer, the price of a long-term Membership consists of 2 (two) previously disclosed parts:

    3. • 30% — the Long-Term Membership Package price;

    4. • 70% — the Fitness Access price for the entire Membership term.

    5. Both amounts, the Package contents, the Base Monthly Rate, the Discounted Monthly Rate and the separate prices of benefits that may be taken into account in a refund are communicated to the Customer before payment.

    6. 6.3. To the extent specified in the Order Card, the Long-Term Membership Package includes the following terms and opportunities:

    7. • creation or activation of the account and Club Member status;

    8. • configuration of the plan, access to the Mobile Application, bookings, timetable and service management, and maintenance of the corresponding mobile and digital service throughout the term;

    9. • digital functions, content, loyalty programme, bonuses and introductory or trial sessions with a trainer included in the plan;

    10. • membership freeze, guest and inter-club rights included in the plan;

    11. • reservation of a place within membership capacity and entitlement to a long-term discount relative to the Base Monthly Rate;

    12. • recording Activation and granted rights in the information system.

    13. 6.4. The Long-Term Membership Package price is not a fine or contractual penalty and is not automatically excluded from the refund calculation. Providing access to the Package upon Activation does not mean that all its benefits have been used. In the event of early voluntary cancellation, the treatment of the 30% portion is determined solely by the calculation method selected by the Customer under Clauses 6.8–6.10.

    14. The economic rationale for the Package price takes account of the special terms of the long-term product, maintenance of digital services, reservation of membership capacity and provision of the included benefits. These circumstances do not, in themselves, entitle the Club to count the same amount twice in a refund.

    15. The long-term discount is a pricing condition rather than a separate paid service. Its non-application under Method 2 is a previously agreed alternative recalculation selected by the Customer, rather than a penalty for terminating the Agreement.

    16. 6.5. Activation and Package availability are evidenced by a system record identifying the Customer, Club, plan, Activation date and time, activated status and rights actually granted.

    17. If an individual benefit was not included in the plan, was not actually used by the Customer or its price was not disclosed before payment, its cost is not deducted under Method 2. General operating costs, network development costs and unsupported calculated amounts are not treated as costs attributable to the individual Customer.

    18. 6.6. Before Activation, the Customer may cancel a long-term Membership and receive a refund of 100% of the amount actually paid. Activation occurs upon the first visit to the Club or automatically upon expiry of 2 (two) months from the purchase date, whichever occurs first. The date and conditions of Activation are determined exclusively by Clauses 4.4–4.6 of this Offer. For advance sales before the Club opens, the special procedure in Clause 4.6 applies.

    19. 6.7. After Activation, a long-term Membership is not a trial product and no general voluntary trial period is established for it. For familiarisation, the Club may offer separate monthly, single-use or trial products.

    20. After Activation, when voluntarily cancelling a long-term Membership, the Customer may independently select one of the two previously established refund calculation methods. The choice belongs to the Customer; the Club may not substitute another method for the method selected.

    21. 6.8. Method 1 — package calculation retaining the long-term discount for past months.

Under Method 1, the Long-Term Membership Package price A and the cost of each commenced Billing Month at the Discounted Monthly Rate D are deducted from the amount actually paid. The calculation procedure for Method 2 is set out separately in Clause 6.9.

The following symbols are used in the calculation:

— P — full Membership price;
— S — amount actually paid by the Customer as of the Agreement termination date;
— A = 30% × P — Long-Term Membership Package price;
— F = 70% × P — Fitness Access price;
— T — number of Billing Months in the original Membership term;
— D = F / T — Discounted Monthly Rate;
— N — number of commenced Billing Months.

Refund under Method 1 = max (0; S − A − D × N).

Where the Membership is paid in full, the formula is equivalent to max (0; F − D × N).

The refund is the calculated balance of the amount actually paid after the specified deductions. If the calculation result is zero or negative, the Method 1 refund is treated as zero. The formula alone does not create a debt owed by the Customer.

6.9. Method 2 — calculation at the Base Monthly Rate without the long-term discount.

Under Method 2, the cost of each commenced Billing Month at the Base Monthly Rate B, the cost of benefits actually used U and necessary direct documented costs E are deducted from the amount actually paid. The Long-Term Membership Package price A is not deducted separately. Unused Package rights end on the Agreement termination date.

Refund under Method 2 = max (0; S − B × N − U − E), where:

— S — amount actually paid by the Customer as of the Agreement termination date;
— B — Base Monthly Rate disclosed before payment and fixed in the Order Card;
— N — number of commenced Billing Months;
— U — cost, disclosed before payment, of Package benefits actually used by the Customer and not included in B;
— E — necessary direct documented costs related to performance of the Agreement for the particular Customer and not included in B or U.

The cost of unused benefits and the Club's general expenses are not included in the calculation. Amounts already included in one deduction are not deducted again.

The refund is the calculated balance of the amount actually paid after the specified deductions. If the calculation result is zero or negative, the refund is treated as zero. The formula alone does not create a debt owed by the Customer.

  1. 6.10. The Customer states the selected calculation method in the application to terminate the Agreement. Before the selection is confirmed and payment is made, the Club calculates the refund under both methods and informs the Customer of both amounts and the underlying data used. Under Method 2, B × N, the components of U and documents or other admissible evidence of E are disclosed separately. The Club applies the method confirmed by the Customer.

    1. If the application contains no clear choice and the Customer does not confirm one after receiving both calculations, the Club applies the method giving the larger refund. P, A, F, T, D, B and the previously established benefit prices are fixed on the Purchase Date and may not be increased by the Club after the Agreement has been entered into.

    2. Neither method uses division of the price by individual days or the number of actual visits. Each commenced Billing Month is treated as a provided block of Fitness Access if the Club ensured the opportunity to use it. Under Method 2, only future unused Package rights end; benefits already used may be taken into account only under the rules for U and E without double counting.

    3. Before Activation, 100% of the Membership price actually paid is refunded.

    4. 6.11. Where the Club terminates the Agreement because of a material or repeated breach by the Customer, the special calculation procedure in the Termination of the Agreement and Breaches section applies, unless mandatory law requires otherwise.

    5. 6.12. Deleting the Mobile Application, not using digital functions or lawfully closing an account does not, in itself, terminate the Agreement. Future Package rights end on its termination date. The cost of mobile or digital services is included in U or E only if the requirements of Clause 6.9 are met and it is not also counted in B.

    6.  

    7. 7. Subscription and Recurring Payments

    8. 7.1. A Subscription is enabled only after separate confirmation of the amount or the method of determining it, frequency, billing date, payment recipient and method for disabling automatic renewal. Without such confirmation, there is no consent to future charges.

    9. 7.2. Each paid period constitutes a separate Fitness Access period. Failure to attend does not, in itself, entitle the Customer to a refund for a period already commenced if access was duly provided and mandatory law does not require otherwise.

    10. 7.3. The Customer may disable automatic renewal in the Mobile Application or through a verifiable request to the Club before the next charge. Disabling renewal stops future payments and does not remove access until the end of the period already paid for. Deleting the application or not attending does not replace disabling the Subscription.

    11. 7.4. If a charge fails, the Club may suspend access and retry within the limits of the Customer's consent and the payment system rules. If payment is not received within 15 calendar days, the Subscription ends without an obligation to pay for future periods; resumption requires a new Subscription under the current plan.

    12. 7.5. A new price applies no earlier than the next unpaid period. The Club gives notice of it in a durable electronic format at least 15 calendar days in advance, unless mandatory law requires otherwise; the Customer may disable renewal before the new price takes effect.

    13. 7.6. If a payment partner processes the payment, the Club does not store full bank card details. A refund is normally made by the original payment method unless another method is agreed or required by law.

    14.  

    15. 8. Freezes Guests Inter-Club Access and Transfers

    16. 8.1. A freeze must be arranged before the relevant period begins; any unused balance is cancelled upon early unfreezing unless the Order Card provides otherwise.

Freezes are available within the number of days and periods provided by the purchased plan. The minimum duration of each individual freeze period is:

— for an Invictus Fitness club card — 7 (seven) consecutive calendar days;
— for Invictus Go and Invictus Girls Memberships — 15 (fifteen) consecutive calendar days.

For a Subscription, a freeze is an additional paid option charged separately. The minimum duration of each freeze period is determined by the Club format in accordance with this Clause.

The price of a paid freeze, the available number of days and periods, the arrangement procedure, and the effect on the access term and recurring charges are disclosed in the plan terms and Order Card before payment for the relevant product or option.

8.2. Guest visits granted to the Customer are valid for 90 (ninety) calendar days from receipt. On expiry, unused guest visits are automatically cancelled without reinstatement, extension or compensation.

  1. One guest visit entitles the guest to one visit to the fitness club or one group training session unless the relevant programme terms provide otherwise. Guest visits may not be sold, bought, exchanged for money or otherwise transferred for consideration. If a guest visit is found to have been sold, bought or otherwise misused, that guest visit is cancelled without reinstatement or compensation.

    1. 8.3. Inter-club access is available within the formats, cities, countries, quotas and visit numbers provided by the plan and displayed in the application. The receiving Club may require bookings and apply reasonable occupancy restrictions. Cross-border access may be temporarily unavailable because of mandatory law, migration, sanctions, payment, technical or other restrictions beyond the Club's reasonable control.

    2. 8.4. For an inter-club visit, the receiving Club is responsible for the safety of its premises, equipment and services it directly provides, and applies local mandatory rules. The visit alone does not make it the recipient of the original Membership price; the selected Club remains responsible for the purchased membership parameters and the correct provision of inter-club rights.

8.5. Transfer of a Membership to another person is permitted for a fee and with the Club's consent, where technically feasible, after identification of the new Customer and acceptance by that Customer of the terms applicable to the transferred Membership and the Club Rules. Unless the plan provides more favourable terms, transfer is permitted no more than 1 (one) time. The Club may refuse a transfer if there is a debt under the Membership, the remaining term is less than 2 (two) calendar months, the product is objectively incompatible with the new Customer, or the Customer fails to meet lawful admission and safety requirements.

Compatibility is assessed by age category, admission rules for the relevant format, and the composition and scope of services. In particular, a child Membership may not be transferred to an adult, or an adult Membership to a child, if the product does not cover the relevant age category. A Membership for the women's format may be transferred only to a person meeting the applicable admission rules for that format.

Additional transfer terms for Memberships purchased under preferential programmes may be established in the previously disclosed programme terms, subject to mandatory applicable law and the network's approval procedure.

  1. 8.6. The new Customer receives only the remaining term and existing rights: the term does not restart, and used freezes, guest visits and other benefits are not restored. Personal accounts and data are not transferred; a separate account is created for the new Customer.

    1. Settlements between the original and new Customers are their own independent arrangements. The Club does not determine the price of that transfer; the new Customer may not claim from the Club a refund of an amount paid to a third party unless mandatory law or a separate written agreement provides otherwise. A cash refund of the original price belongs to the original payer to the extent permitted by law.

    2. 8.7. VIP Memberships (subject to availability)
      The scope of services, the list of available VIP areas, and the schedule and conditions for VIP access are determined by the rates of the respective Club.
      Guest access to VIP areas is not permitted. Neither a guest visit entitlement nor being accompanied by a VIP Membership holder grants a guest access to VIP areas.
      Transfer of a VIP Membership to another person is subject to the Club’s consent and an additional fee based on the Club’s internal rates in effect on the date of the transfer. Payment must be made prior to the completion of the transfer. In all other respects, the provisions of Clauses 8.4–8.6 of this Offer apply.
    3.  

    4. 9. Special Features of Invictus GO Invictus Girls and Trial Products

    5. Invictus Go

    6. 9.1. Invictus Go may operate mainly through a monthly Subscription. The general rules of the Subscription and Recurring Payments section apply. A freeze is a separate option unless expressly included in the plan.

    7. 9.2. The Invictus Go format may have simplified infrastructure, omit certain areas and offer a limited range of Additional Services. The facilities of the particular Club and material restrictions are disclosed before payment.

    8. Invictus Girls

    9. 9.3. Invictus Girls is a studio format offering group training programmes for women. Unless expressly stated otherwise for the particular studio, it is not a full-service gym; premises, equipment and programmes are disclosed before payment.

    10. 9.4. Independent purchase and attendance are permitted from age 18. Girls aged 16 to 18 require prior written or permissible electronic consent from a legal representative and must meet local identification and safety requirements; mandatory law takes precedence.

    11. 9.5. Group programmes are attended by advance booking within the plan. The Club may limit attendance to the booked training time and refuse access if there is no valid booking or available capacity. If a cancellation deadline of no later than two hours before the session was disclosed when booking, a later cancellation or failure to attend is counted as a used visit.

    12. Trial Product

    13. 9.6. A trial package may be provided once to a new adult Customer unless the promotion provides otherwise. The number of visits or sessions, price, term and booking rules are shown before payment. The Package is activated under the Order Card terms; a disclosed late cancellation or failure to attend may be counted as a used unit. The unused balance is refunded where required by mandatory law or where services are not provided through the Club's fault.

10. Additional and Personal Training Sessions

10.1. Personal training (PT), Duo, small-group, section-based and other special training sessions are Additional Services, are not included in the Membership price and are paid for separately. Sessions are purchased individually or in packages and provided after full payment. The price is determined by the Club's price list on the purchase date.

Before payment, the Order Card records the session type and quantity, trainer or trainer category, price, use period and venue. Unless the product terms provide otherwise, a valid right of access to the Club is required to attend a session.

10.2. The period for using sessions begins on the payment date unless a different start date is expressly agreed in the Order Card. The following periods apply:

Training type

Quantity

Use period

Personal training

5

21 calendar days

Personal training

10

41 calendar days

Personal training

20

71 calendar days

Duo training

10

41 calendar days

Duo training

20

71 calendar days

Small group of 3–5 people

12

35 calendar days

Section-based training

As specified in the purchased product

30 calendar days

Any single session

1

1 calendar day

The quantities and use periods of other session packages are determined by the relevant product terms and recorded in the Order Card before payment. The start and end dates are displayed in the Order Card or Mobile Application.

10.3. Sessions take place by advance booking through the Mobile Application, reception, telephone or another channel established by the Club. The Customer is responsible for booking in good time and using sessions within the package validity period.

A Customer may cancel or reschedule a session no later than 8 (eight) hours before it starts unless a shorter period was established upon purchase. On a late cancellation or failure to attend, the session is treated as used and deducted from the package because the trainer's time and a place were reserved, except in a confirmed emergency, where the Club is at fault, or where another mandatory rule applies.

10.4. If a trainer is absent, ill, on leave or no longer engaged by the Club, the Club may offer a replacement trainer of a comparable category. If the proposed replacement is unsuitable, the Club offers another trainer, an agreed rescheduling or a refund for unused sessions.

The Club may change the timetable and organisation of sessions to meet operational needs while retaining the paid scope of services. A material change to the purchased format is agreed separately.

10.5. The Customer may cancel the unused balance of a package by submitting an application to the Club. If no sessions have been used and there are no other costs lawfully taken into account, the amount paid is refunded.

For partial use, sessions delivered or lawfully deducted are recalculated at the single-session price for the corresponding type and category fixed on the package purchase date. The refund equals the paid package price less the cost of those sessions and other amounts permitted by mandatory applicable law.

If the calculation result is zero or negative, no refund is made; the recalculation alone does not create a debt. The deadlines for communicating the calculation and paying the refund are determined by Clause 14.2.

10.6. At the end of the established period, unused sessions expire and are recorded in the system as expired. Non-attendance and failure to book on the Customer's initiative do not, in themselves, extend the package use period or entitle the Customer to restoration of sessions.

This rule applies provided that the Club ensured the opportunity to use the purchased sessions within the established period. The consequences of inability to provide services through the Club's fault are governed by the Agreement and mandatory applicable law.

10.7. Packages are personal. Transfer of sessions to another person, or replacement of a Duo or small-group participant, is permitted only with the Club's consent. Unused sessions are not carried over into a new package or combined with other packages without a separate agreement with the Club.

10.8. When purchasing sessions, the Customer confirms having reviewed the unit quantities, use periods, booking, cancellation and deduction procedures, and refund calculation. Confirmation is recorded in the Order Card or through a separate electronic action by the Customer.

  1. 11. Rights and Obligations of the Club and the Customer

    1. 11.1. The Club must:

    2. provide the paid services under the Agreement and accurately disclose information about itself, the plan, price, restrictions and refunds;

    3. maintain premises and equipment in proper working order and a sanitarily acceptable condition and comply with mandatory safety requirements;

    4. ensure a reasonable procedure for handling enquiries and incidents;

    5. take measures required by law to protect personal data and confidential information;

    6. issue mandatory payment and settlement documents.

    7. 11.2. The Club may:

    8. require compliance with the Club Rules and safety instructions and verify identity where there is reasonable doubt about the lawfulness of access;

    9. suspend access in the event of debt, transfer of a personal pass, a safety threat or a material breach of the Rules;

    10. change the timetable, trainer and particular equipment while retaining the paid type of service;

    11. require bookings, apply capacity limits and engage contractors and technology partners;

    12. claim compensation for documented direct damage caused through the fault of the Customer or the Customer's Guest;

    13. refuse a new agreement on lawful and objective grounds relating to safety, previous damage or material breaches.

    14. 11.3. The Customer may:

    15. receive paid services and clear information about them;

    16. use areas, sessions and digital functions included in the plan;

    17. submit complaints and receive a reasoned response;

    18. disable future recurring payments;

    19. use the freezes, guest visits, inter-club rights and transfers provided by the plan;

    20. seek the remedies provided by law for service defects and use a non-biometric access method where biometrics are not mandatory by law.

    21. 11.4. The Customer must:

    22. provide accurate details, keep contact information current and pay for services on time;

    23. comply with the Club Rules, sanitary requirements and reasonable staff instructions;

    24. not transfer personal access or interfere with the operation of equipment or digital systems;

    25. treat the Club's property with care and compensate for proven direct damage caused through the Customer's fault;

    26. inform Guests of the rules and ensure their compliance;

    27. not carry on unauthorised trading, advertising or professional training activities on Club premises, or film other persons in violation of their rights;

    28. take account of the Customer's health and stop exercising if the Customer feels unwell.

    29.  

    30. 12. Health Assessments and Safety

    31. 12.1. Physical exercise requires consideration of individual health. The Customer independently assesses the ability to exercise and consults a doctor if in doubt; to ensure the safe conduct of a particular session, the Customer informs the trainer of restrictions that must be taken into account.

The Customer further confirms familiarity with safety requirements and equipment use rules, awareness of the risks of physical exercise, and the undertaking to comply with known medical restrictions. On commencing exercise, the Customer is unaware of contraindications excluding the selected type of exercise, or has informed the trainer in advance of the necessary restrictions. The Customer undertakes not to conceal such restrictions, to follow staff instructions, independently monitor the Customer's condition, and immediately stop exercising if it deteriorates, informing a Club employee.

  1. 12.2. Trainers do not make medical diagnoses or prescribe treatment. General recommendations concerning physical activity, nutrition and supplements are informational. Body composition measurements, including InBody and similar technologies, are fitness assessments unless performed as a medical service by a licensed medical provider.

    1. 12.3. Medical and laboratory services are provided only by a duly licensed provider. Before ordering, the Customer is informed of the provider's identity, price and applicable terms; if the Club is not the medical provider, responsibility for the quality of that service belongs to the relevant provider under its agreement and the law.

    2. 12.4. Health data, measurement results and synchronised indicators are processed only on lawful grounds and, where required, after separate express consent. Refusal of optional processing does not deprive the Customer of basic Fitness Access.

12.5. The Club complies with mandatory sanitary requirements established for the relevant premises, equipment and areas. The Customer must comply with the Club's sanitary rules and staff requirements aimed at ensuring visitors' safety.

  1. The Club may request documents confirming eligibility to attend or the absence of contraindications for a particular area where required by applicable law or a substantiated lawful safety requirement. Documents are requested to the extent necessary to decide admission.

    1. Where objectively verifiable circumstances indicate a risk to other persons' health, the Club may temporarily restrict the Customer's access to the relevant area until the risk is eliminated or the necessary supporting documents are provided. The Club informs the Customer of the reason for the restriction and the conditions for restoring access.

    2. Club employees do not make medical diagnoses. A skin condition alone, without a substantiated risk to other persons or a breach of mandatory sanitary requirements, is not grounds for restricting access.

    3. The effect of a restriction on the Fitness Access term, extension of the Membership and cash settlements is determined by the reason for the restriction, the Agreement terms and mandatory applicable law.

12.6. The legal representative must ensure that the minor complies with age restrictions, Club Rules and safety requirements, and inform the Club in advance of restrictions necessary for safe provision of the services.

An accompanying person is admitted exclusively to the areas designated by the Club for accompaniment. Such admission does not confer the right to train, use fitness equipment, visit saunas, steam rooms or other areas outside the permitted accompanying route. An accompanying person may receive fitness services only if that person has a separate valid access entitlement.

The procedure for accompaniment, handing the minor over to staff and collecting the minor after a session, and allocation of supervision duties, are established by the Club Rules and communicated to the legal representative before payment.

Before the minor is handed over to an authorised employee and after collection, supervision is provided by the legal representative or the accompanying person designated by the representative. The minor's presence on Club premises does not, in itself, mean that the Club assumes a duty of continuous individual supervision outside an organised session or a separately agreed service.

Liability of the minor, legal representative, accompanying person and Club is determined by applicable law, taking account of the circumstances of the incident and supervision duties actually assumed.

  1.  

    1. 13. Changes Restrictions and Club Closure

    2. 13.1. Opening hours, the timetable, particular instructors, equipment and availability of individual areas may change for operational, sanitary, technical or safety reasons if the principal purpose of the paid service is retained.

    3. The Club may not introduce an additional charge for an essential part already included in the plan without the Customer's consent, except where required by mandatory law.

13.2. The Club independently determines the schedule of planned repairs and informs Customers in advance of the expected closure dates, duration of the work and treatment of the unavailable period. Major refurbishment is a planned restriction unless its actual causes arise from emergencies or other circumstances covered by Clause 13.3.

If repairs cause complete closure of the Club or inability to use the paid Fitness Access for 10 (ten) or more consecutive calendar days, the Club, at its option, pauses the Membership term for the entire actual period of unavailability or extends the Membership by the corresponding number of calendar days. Pausing and extending do not apply simultaneously to the same period.

With the Customer's agreement, transfer to another Club may be provided instead of pausing or extending the term. A refund for the unprovided portion of services is made where required by mandatory applicable law using the calculation procedure established by this Offer.

  1. 13.3. Emergency work, decisions of public authorities, utility restrictions and other circumstances beyond reasonable control may temporarily restrict access. The Club takes reasonable measures to restore access, adjust the term or provide an alternative, taking account of the duration of the restriction and mandatory law.

    1. 13.4. On permanent closure of the selected Club, the Customer may be offered transfer to a network club with a comparable scope of services and reasonable accessibility, an extension, a freeze or a refund for the unprovided portion. Transfer without an additional charge is permitted only where the scope of service is comparable or greater.

    2. 13.5. A new version of the Offer applies to purchases and unpaid future periods after it takes effect. Already paid terms are not made less favourable retrospectively. For a Subscription, material changes to a future period are communicated to the Customer in advance with a genuine opportunity to disable renewal.

    3.  

    4. 14. Termination of the Agreement and Breaches

    5. 14.1. The Customer may submit an application for termination through the Mobile Application, the Club's e-mail, reception or another verifiable channel. Personal attendance is not required for a distance Agreement unless required by law. Termination of long-term Fitness Access takes effect on the date specified by the Customer, but no earlier than receipt of the application; a commenced Billing Month is counted in full.

    6. 14.2. For voluntary cancellation of a long-term Membership, the procedure in Section 6 of this Offer applies. The Club calculates the refund under both methods, communicates the results and underlying data to the Customer, including an itemisation of U and E, and applies the method selected by the Customer. If no confirmed choice is made, Clause 6.10 applies. For other services, periods provided, units used and costs permitted by mandatory applicable law are taken into account.

    7. The refund calculation is communicated to the Customer within 10 (ten) calendar days of receipt of the application. The agreed refund amount, or, if there is no confirmed choice, the amount determined under Clause 6.10, is paid no later than 30 (thirty) calendar days after receipt of the application unless mandatory applicable law establishes a different deadline.

    8. The Club promptly requests only information objectively necessary to calculate and pay the refund. The absence of such information does not postpone the statutory deadline for sending a reasoned response to a complaint. The consequences of failure to provide that information for payment of the funds are determined by mandatory applicable law.

    9. 14.3. The Club may unilaterally terminate the Agreement in the event of a documented material breach of the Club Rules or a repeated breach after a warning. A breach is material where behaviour creates a real threat to persons, property or the Club's digital systems, or involves aggressive or dangerous behaviour, harassment, fraud, theft, intentional damage, transfer of personal access or a gross violation of safety requirements.

    10. 14.4. A breach is repeated where, after a recorded breach and warning, the Customer commits a new breach during the Agreement term. No prior warning is required where the breach is material, its consequences cannot reasonably be remedied, or continued access creates a risk. The decision is sent to the Customer with its grounds and date; the Club retains admissible supporting records and materials.

    11. 14.5. If the Club terminates a long-term Membership because of a material or repeated breach by the Customer after Activation, the Long-Term Membership Package and long-term discount end. The Package price A is not deducted separately; each commenced Billing Month is counted at the Base Monthly Rate B, and benefits actually used and direct costs are counted under the rules for U and E. Before Activation, the price actually paid is refunded; direct damage is considered separately.

    12. Refund on termination for breach = max (0; S − B × N − U − E).

    13. 14.6. If the special formula produces zero or a negative result, no refund is made, but the formula alone does not create a debt. Unused benefits, the Club's general expenses and amounts already included in B, U or E are not deducted again. Set-off of a damage compensation claim against the cash refund amount is permitted subject to the requirements of applicable law, with a calculation and supporting materials provided and without double counting. Reduction of an active Membership term instead of monetary compensation is permitted only under a separate agreement with the Customer. Set-off of a damage compensation claim against the cash refund amount is permitted subject to the requirements of applicable law, with a calculation and supporting materials provided and without double counting. Reduction of an active Membership term instead of monetary compensation is permitted only under a separate agreement with the Customer.

    14. 14.7. The right to choose between the two calculation methods belongs to the Customer and applies only to voluntary cancellation of a long-term Membership. Where the Club terminates the Agreement because of a material or repeated breach by the Customer, the special procedure in Clause 14.5 applies. The established formulas apply insofar as they do not conflict with mandatory law; in a dispute, the parties may substantiate another legally permissible calculation of services actually provided and documented costs.

    15. 14.8. Upon discovering transfer of a personal wristband, account or other access device, misuse of guest visits or another breach of the Offer or Club Rules, the Club may:

— record the incident in a report, access system records, video surveillance materials and other supporting materials;

— temporarily block the relevant access device or suspend the Customer's access to stop the breach, investigate the circumstances and eliminate the risk of continuation;
— issue the Customer a warning requiring the breach to stop;

- reduce the extent of a guest visit;

— unilaterally terminate the Agreement where the grounds in Clauses 14.3–14.4 exist.

The Club selects the measure taking account of the nature, consequences and recurrence of the breach. The duration of a temporary block must correspond to the time necessary to investigate the circumstances and eliminate the identified risk. There is no requirement to apply all listed measures in sequence; in the cases specified in Clause 14.4, the Club may terminate the Agreement without a prior warning.

When a long-term Membership is terminated for breach, the special calculation in Clauses 14.5–14.7 applies. Claims for compensation for damage caused to the Club are considered separately under Clause 14.6.

  1.  

    1. 15. Liability Property and Force Majeure

    2. 15.1. The parties are liable for breaches of the Agreement within the limits of applicable law. The Offer does not exclude liability that the law prohibits limiting, including liability for unsafe or substandard services.

15.2. In the absence of direct fault of the Club or its employees, the Club is not liable for harm to the Customer's health arising during independent or group training, use of equipment or attendance at saunas, steam rooms and other Club areas, including injuries, feeling unwell, exacerbation of chronic conditions and consequences of previous injuries.

The Club is not liable for consequences of undisclosed medical restrictions, exercising despite contraindications, independently choosing excessive exertion, breaching equipment use or sauna and steam room rules, or continuing exercise after feeling unwell or after a Club employee instructs the Customer to stop, provided that those consequences are not caused by direct fault of the Club or its employees.

A Customer's breach of safety requirements, the Club Rules or staff instructions releases the Club from liability for harm resulting from that breach in the absence of direct fault of the Club or its employees.

  1. 15.3. Dedicated secured lockers, where available, are used for valuables. An ordinary changing-room locker does not constitute a valuables storage service unless law or the actual circumstances establish otherwise. Found items are recorded and handled under local law and the Club Rules.

15.4. The Club is not liable for vehicles in a car park it does not operate and for which it has not assumed custody obligations. Availability of a car park at the Club does not guarantee a free parking space unless that guarantee is expressly included in the paid product. Parking may be used subject to available spaces and the established access rules.

Provision of a site or parking space does not, in itself, mean that a vehicle and property inside it are accepted into custody. The nature of the service and scope of liability are determined by the actual substance of the relationship, obligations assumed and mandatory applicable law.

The Club is liable for its own breaches under applicable law. This Clause does not exclude liability that the law prohibits excluding or limiting.

If the Club provides separate paid parking services, their terms specify the provider, service contents, price, use period, availability of an allocated space and the security or custody obligations actually assumed. The name of the service does not replace its actual substance.

15.5. The Customer compensates the Club for documented direct damage caused through the Customer's fault. Such damage may include justified costs of diagnosis, restoration, repair or replacement of damaged property, and unplanned cleaning, disinfection and other sanitary measures made necessary by the Customer's actions.

The damage amount is determined taking account of the nature of the damage, the property's condition and wear before the incident, the feasibility and cost of repair and, where replacement is necessary, justified costs of replacing lost property with property of comparable purpose and characteristics. Damage to equipment does not, in itself, justify charging the full price of new equipment without assessing the actual damage and need for replacement.

The incident circumstances and claim amounts are evidenced by reports, photographs and videos, technical opinions, estimates, payment documents and other relevant evidence.

Lost profits and other losses are recoverable where grounds established by law and evidence of causation and amount exist.

15.6. A party is released from liability for non-performance caused by extraordinary and unavoidable circumstances beyond reasonable control, within the limits of applicable law. Obligations relating to services already provided remain; the treatment of prepayment for future services depends on the restriction's duration, the possibility of rescheduling or an alternative, and mandatory law.

  1.  

    1. 16. Personal Data Video Surveillance and Biometrics

    2. 16.1. The Club is the person responsible for processing the Customer's data in the terminology of applicable law. Contact details for enquiries, purposes, grounds, retention periods, data subject rights and engaged processors are stated in the local Personal Data Processing Policy.

    3. 16.2. Identification and contact details, purchase and visit information, the account photograph, technical logs, enquiries and other necessary data may be processed to enter into and perform the Agreement. The legal basis depends on the purpose and local law.

    4. 16.3. The Mobile Application operator, hosting providers, payment partners and other processors receive data only to the necessary extent and on a contractual basis. Cross-border transfers are permitted only where lawful grounds and the required safeguards exist.

    5. 16.4. Marketing messages are sent on the basis of separate consent or another ground permitted by law. Opting out of advertising does not stop service messages concerning payments, safety, the timetable and performance of the Agreement.

    6. 16.5. Video surveillance is permitted in common areas for lawful safety and property protection purposes and is not used in changing rooms, showers, toilets or other areas where it would violate legally protected privacy.

16.6. To confirm Membership ownership, prevent transfer of personal access and ensure safety, the Club identifies the Customer at registration and subsequent visits.

For identification, the Customer provides a current photograph or is photographed when registering at the Club. The photograph is placed in the personal account and used to check that the visitor is the Membership holder. Collection, storage and use of the photograph are based on duly obtained consent or another lawful ground.

At entry, a Club employee may visually compare the visitor with the account photograph, check ownership of a wristband, QR code or other access device and, if reasonable doubts arise, request presentation of an identity document. A valid access device does not, in itself, exclude an additional identity check.

Until verification is complete, where a discrepancy is found or identity cannot be confirmed, the Club may temporarily refuse entry.

  1. 16.7. Synchronisation with a telephone, watch and third-party fitness or medical services is enabled separately and may be disabled without terminating the basic Agreement. Withdrawal of consent does not affect the lawfulness of prior processing or stop processing necessary to comply with law or protect lawful claims.

    1.  

    2. 17. Country-Specific Terms

    3. 17.1. This section replaces separate national appendices. In every country, the Provider is the local Club specified in the Order Card, and the general terms of the Offer apply only insofar as they do not conflict with mandatory local law.

    4. 17.2. Republic of Kazakhstan

    5. The Order Card contains the Provider's full name, BIN/IIN, address and contact details. Settlements are made in tenge; payment and fiscal documents are issued under the laws of the Republic of Kazakhstan. The Customer is provided with a Kazakh and/or Russian version to the extent required by law and the selected service language.

    6. The Civil Code of the Republic of Kazakhstan, legislation on consumer protection, electronic commerce, payments, the digital sector and personal data, and other mandatory rules apply. The right to cancel a services agreement is exercised taking account of Article 686 of the Civil Code.

    7. If the Club disagrees with a consumer complaint, a reasoned written response is sent within 10 calendar days of receipt or a shorter mandatory period. The Agreement does not restrict the choice of court provided by law. Data and biometrics are processed under the current laws of the Republic of Kazakhstan.

    8. 17.3. Kyrgyz Republic

    9. The Order Card contains the Provider's name, registration details, INN, address and contact details. Settlements are made in soms; payment documents are issued under the laws of the Kyrgyz Republic. The Offer and mandatory information are provided in Kyrgyz and/or Russian in accordance with the law and the selected service language.

    10. The Civil Code of the Kyrgyz Republic, the Law of the Kyrgyz Republic on Consumer Protection, the Digital Code of the Kyrgyz Republic and other mandatory rules apply.

    11. Data processing, cross-border transfers, biometrics and health data are handled in accordance with the current requirements of the Kyrgyz Republic; optional categories and purposes are processed only where the required grounds or separate consent exist.

    12. 17.4. Republic of Azerbaijan

    13. The Order Card contains the Provider's name, state registration details, VÖEN, address and contact details. Settlements are made in Azerbaijani manats. An Azerbaijani version is provided for local use; a Russian version may be provided additionally. In the event of a conflict, the language and interpretation having precedence under mandatory law apply.

    14. The Civil Code of the Republic of Azerbaijan, laws on consumer protection, electronic commerce and personal data, and other mandatory rules apply. For an electronic purchase, the statutory right to cancel without a penalty within the period established by law is retained; where mandatory law requires a separate expression of intent to begin performance during that period, it is obtained separately.

    15. Cross-border data transfers, biometrics and health data require the grounds and safeguards stipulated by local law.

    16. 17.5. Republic of Uzbekistan

    17. The Order Card contains the Provider's name, state registration details, STIR, postal and e-mail addresses, telephone number and other mandatory information. Settlements are made in sums; payment documents are issued under the laws of the Republic of Uzbekistan. An Uzbek version is provided for local use; a Russian version may be provided additionally.

    18. The Civil Code of the Republic of Uzbekistan, the laws of the Republic of Uzbekistan on Consumer Protection, Electronic Commerce and Personal Data, and other mandatory rules apply. Together, the Offer and Order Card must contain the information required by Article 16 of the Law on Electronic Commerce, including the offeror's details and contacts, conclusion and acceptance procedures, price, payment and terms incorporated by reference.

    19. Requirements concerning storage, cross-border transfers, biometrics and health data are observed under the current laws of the Republic of Uzbekistan.

    20.  

    21. 18. Complaints Applicable Law and Final Provisions

    22. 18.1. A complaint is sent using the Club's contact details in the Order Card and must enable identification of the Customer, purchase, circumstances and claim. The absence of a receipt does not deprive the Customer of the right to use other admissible evidence of purchase.

    23. 18.2. The Club sends a reasoned response within 10 calendar days unless mandatory law establishes a shorter or different period. If a technical expert assessment or another special procedure is lawfully required, the Club states this in its initial response.

    24. 18.3. The parties seek to resolve disputes through negotiations; a mandatory pre-action procedure applies only where required by law. The Agreement is governed by the law of the selected Club's country. The Agreement does not restrict the consumer's mandatory rights to apply to a competent public authority or court, or the choice of jurisdiction provided by law.

    25. 18.4. The Offer applies from publication by the relevant Club until withdrawal. Withdrawal or a new version does not terminate existing Agreements or make already paid periods less favourable.

    26. 18.5. Legally significant notices are sent using the contact details in the Order Card. The Customer keeps those details current; the consequences of non-receipt because of outdated details depend on mandatory law and the circumstances of the particular notice.

    27. 18.6. The Offer is published in the official or other required language of the Club's country. The Russian version may be used as the network's common management text; in the event of a conflict, the local version takes precedence to the extent required by mandatory law.

    28. 18.7. Invalidity of an individual term does not invalidate the remaining provisions. An inapplicable term is replaced by the mandatory rule closest to its lawful commercial purpose. The Club's failure to act on a particular breach does not mean that it waives the right to require compliance with the Agreement in future.

    29. 18.8. The Offer has no separate appendices: Order Card, country, Invictus Go / Invictus Girls format and personal training terms are governed directly in this text. The Club Rules and Personal Data Processing Policy are separate documents and are provided to the Customer in the applicable versions before acceptance.